Our Guarantee
Warranty & Guarantee
- All products are supplied with a 6-month warranty covering defects caused by faulty workmanship or manufacturing.
- This warranty does not cover normal wear and tear, including cue tips and ferrules. As with any cue, ferrules may occasionally become loose over time due to natural glue deterioration, regular use, or changes in environmental conditions. In such cases, a simple ferrule reset is normally all that is required. This is considered routine maintenance and is not regarded as a manufacturing defect. We are always happy to offer advice or assistance should this occur.
- Any alterations made to the original specifications of a cue after purchase, including modifications to length, weight, balance, tip size, or other customisations, will void the standard 6-month warranty.
- We are always happy to offer advice and assistance regarding repairs, maintenance, or adjustments to help keep your cue performing at its best.
Returns Policy
Stock Items
if you are not completely satisfied with your purchase and the item is not faulty, we will gladly offer an exchange or refund. The customer is responsible for return postage costs. To qualify for a refund or exchange, the item must be returned in the same condition as received. We reserve the right to refuse a return if the cue shows signs of damage, misuse, knocks, marks, or excessive wear.
Made-to-Order Cues & Cases
Cues or cases manufactured to a customer's specific requirements, dimensions, or custom specifications are exempt from our standard returns policy. It is the customer's responsibility to ensure that the specifications ordered are correct and suitable for their needs.
Modified Cues
Any cue that has been altered from its original specification after purchase is not eligible for return unless a genuine manufacturing fault is present.
Faulty or Damaged Items
If an item arrives faulty or damaged, we will either provide a replacement or issue a full refund, including reasonable postage costs.
Returns Checklist
- Please contact us before returning any item.
- Ensure the cue has not been knocked, marked, damaged, or altered in any way. Returned items must be in the same condition as when received.
- Return the cue in its original packaging to ensure safe transit.
- Items being returned because they are unsuitable must be returned within 7 days of receipt.
- Unless the item is faulty, customers are responsible for arranging and paying for return postage.
We may request a copy of the purchase receipt or order number when processing returns.
Need Help?
If you need any advice or support, please call us on 01642 760888 or email stu@greenbaize.com
We're always happy to help and provide honest advice to ensure you find the right cue for your game.
Returning Address
Green Baize Ltd, Martinet House, Martinet Road, Thornaby, Stockton-On-Tees, Cleveland, TS17 0AS, England